Helpy is 1.0!

Full 2

We are super excited to announce that Helpy 1.0 was released today! This release is packed with new features that will help you provide better support to your customers. Helpy is also featured on Product Hunt today, so if you like what we are doing, please head over to http://www.producthunt.com and vote for us!

Here is a quick overview of what you will find when you log in, or sign up for a trial:

Team Insights- A new team overview page for admins, that shows you reporting on your team efficiency.

REST API- You can now access all of your Helpy programmatically. Generate API keys in the settings area.

Notifications- Notifications alert you by email when you have received a new ticket. You can then either log in to reply, or reply to the email directly.
Great for low volume helpcenters.

Autosuggestions- Now when your users start creating a new discussion with you, they are instantly suggested articles and community posts.

Better theme customization- You can now customize your color palette, and also add javascript and css through the design panel!



Branded Error pages- Gone are the generic error and page not found messages.
Helpy now uses site branding to provide a simple, customized error page.

Groups- Groups are a new feature that lets you assign agents to functional teams.
Incoming tickets can then be assigned to a team for resolution. This helps get the right ticket to the right agent.

New translations:

  • Hungarian (@tcsizmadia)
  • Swedish (@MrManner)
  • Italian (@CGA1123)
  • Brazilian Portuguese (@Ryanaro)
  • German Improvements (@rschaerer)

Get your copy

Scott Miller

Related

Half screen shot 2016 11 23 at 1.04.53 pm

Helpy 1.1 brings a load of new ticket features


Scott Miller
Half star

1000 Stars!! We made it!


Scott Miller
Half story 1

The Future of Support has Arrived... Meet Carin.

carinreleaseschatbotai

Scott Miller
About:

This is the official blog of Helpy, the open source helpdesk platform.